Refund & Cancellation Policy

Last updated: October 22, 2026

Performdesk is operated by Performdesk. This policy covers paid add-on subscriptions. Performdesk Core is free and involves no payment.

Canceling your subscription

Paid add-ons renew automatically each month until you cancel. You can cancel anytime online from the Billing tab in the app. No email or call is needed.

After canceling, the add-on stays active until the end of the period you have already paid for, and you will not be charged again. Your contacts, workflows and other data stay in your account; only the add-on's features stop.

Refunds

• First payment: if you are not happy, contact us within 14 days of your first payment for an add-on and we will refund it in full.
• Renewals: monthly renewals are not refundable, but you can cancel at any time to stop the next renewal.
• Duplicate or wrong charges: if you were charged twice, or charged after canceling, we refund the extra charge in full.
• Service problems: if a technical fault on our side stopped an add-on from working for a significant part of your billing period, contact us and we will offer a fair partial refund or credit.

How refunds are paid

Approved refunds go back to the original payment method through the payment partner that processed your payment (Stripe, PayPal or Square) within 5 to 10 business days. Your bank may take a few extra days to show it.

Delivery of the service

Performdesk is an online service. Nothing is shipped. An add-on is activated right after a successful payment and you can use it in the app immediately.

How to request a refund

To request a refund, raise a ticket in the Support tab of your Performdesk account with the subject or title "Refund request", from the account you signed up with. If you raise a ticket, choose the topic "Billing & plans". We will confirm within 2 business days.